Quality Management Office
The University's quality journey began in 2010 with the implementation of the European Higher Education Area initiatives and gained significant momentum in July 2017 with the establishment of the Quality Management System.
The implementation of the ISO 9001:2015 Quality Management System was launched simultaneously across all academic and administrative units of the University. Following the successful completion of the required preparations, an application was submitted to the Turkish Standards Institution (TSE). Upon the successful completion of the external audits conducted by TSE, the University was awarded the ISO 9001:2015 Quality Management System Certificate on 29 June 2018.
Core Responsibilities of the Quality Management Office
The Quality Management Office is responsible for planning, coordinating, implementing, monitoring, and continuously improving the University's quality assurance system. Its principal responsibilities include:
- Preparing, updating, and maintaining documentation related to the European Higher Education Area (Bologna Process).
- Developing the University's five-year Strategic Plans, conducting annual self-assessment studies and stakeholder satisfaction surveys, and preparing the related evaluation reports.
- Establishing, maintaining, and continuously improving the ISO 9001:2015 Quality Management System in accordance with the requirements of the standard.
- Coordinating and overseeing Quality Assurance activities across all academic and administrative units at every organizational level of the University.
- Preparing, reviewing, revising, publishing, recording, and distributing quality management documents.
- Developing the annual internal quality audit programme and ensuring the effective implementation of internal audits.
- Coordinating training programmes for quality representatives and internal auditors.
- Organizing and facilitating Quality Management System training for process owners and University personnel.
- Preparing the inputs for the Management Review Meeting, coordinating the meeting process, documenting decisions, and ensuring that decisions are communicated to the relevant units.
- Coordinating the establishment of quality objectives and monitoring performance through objective-based performance measurement.
- Conducting studies and analyses to measure and evaluate process performance.
- Ensuring effective coordination among academic and administrative units to support the efficient and sustainable operation of institutional processes.